Terms of Use of Wills.org.uk

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    Terms of Business & Letter of Engagement

    The following standard terms of business apply to all instructions accepted by the Company via the website www.wills.org.uk. All work carried out in the provision of Will Writing Services is subject to these terms except where changes are expressly agreed in writing. These terms of business form the basis of the contract between the Company and the Client.


    1) The ‘Company’, shall mean MW Legal Services
    2) The ‘Client’ shall mean anyone instructing the Company for the provision of Will Writing Services via the website www.Wills.org.uk whether the instructions are for themselves or for another person whose permission they must have to do so
    3) The ‘Society’ shall mean The Society of Will Writers and Estate Planning Practitioners
    4)“Will Writing Services” shall mean the provision of Wills, Lasting Powers of Attorney, Living Wills, notices of severance, probate advice and other services of a legal nature provided by a Member to his clients. It shall also mean inheritance tax advice and other tax planning advice in connection with the preparation of Wills
    5)“Documents” shall mean Wills, powers of attorney or other legal document produced as part of the Will Writing Services
    6) A “Contract” shall only exist from the time when payment is made and is terminated either when the Company produces a Will document which is posted to the Client or  when the client fails to reply to a draft will production within the specified time limit.

    a) Procedures

    i) You complete the online form at www.Wills.org.uk and make payment, the Company then sends a draft will by email to the client, on receipt of confirmation that the draft is acceptable, the company then prints, binds and posts an original will to the Client with full signing instructions.

    b) The Company undertakes to:

    i) Comply with your instruction form with reasonable skill, care and expedition appropriate to your needs.
    ii) Provide you with the best advice on matters relating to the Will Writing Services. In some cases this may mean advice to draw up other documents, or take other action, which may incur further fees. In such cases full details of such charges will be given to you in advance and you are under no obligation to proceed with any ancillary services offered. However, in some circumstances you may be asked to sign a declaration stating that you are acting against the advice given.
    iii) Dispatch your draft Documents by email within 14 days of receipt of your initial instruction form. Where circumstances occur which are outside of the Company’s control which will result in a delay beyond this period you will be given a full written explanation and the opportunity to renegotiate the contract or cancel the agreement with a full refund being provided. If you decide to proceed the Documents will be produced as soon as is possible and, in any event, the Company shall produce and dispatch the draft Documents to you within 30 days of having received the initial instruction form.
    iv) Maintain the strictest confidentiality and not to pass on your details to any other organisation without your express written permission unless legally required to do so and shall comply with all legislation in force relating to data protection.
    v) Offer a chargeable attestation service that supervises the signing and witnessing of your Documents at your home. The Company will not take responsibility for ensuring the validity of your Documents where the attestation service has not been taken up and the execution supervised by an agent of the Company. The signing of your Documents must be carried out according to the law of England and Wales in order for your Documents to be valid. All Documents will be supplied to you with full written instructions of how these should be completed.
    vi) Refund any money paid in respect of the preparation of your Will(s) should you change your mind before a draft will has been emailed to you. After a draft will has been emailed to you the Company reserves the right to charge you for the advice given and for any work already carried out on your behalf and in accordance with your instruction form. An itemised bill will be produced for any charge falling due under this term.
    vii) Where the Company offers a Will storage service, the Company does not accept any liability or obligation to advise you of any changes in legislation or taxation or cost of storage which may affect you either directly or indirectly and may necessitate a review of your Documents. Any Will should be reviewed every three years and on the occasion of any material change in your circumstances, such as divorce, marriage, the birth of children or the inheritance of a large sum of money etc.

    c) Your Obligations are:

    i) To disclose all relevant facts and answers to all the questions asked to allow the Company to provide accurate advice and to produce an effective legal Document. The Company shall not accept liability in respect of information which was not disclosed on the instruction form, and which comes to light at a later date as being of relevance and which may effect the validity or content of your Documents or advice given.
    ii) To read through the draft Documents provided, to confirm, within 30 days of receipt of your drafts being emailed to you, that they correctly reflect your wishes as to the distribution of your estate and that the names and addresses of the persons mentioned in your Documents are correct, adding any missing data not supplied at the time of completing the online instruction form.
    iii) To reply to the email from the compeny containing your draft will together with any amendments to the Company as soon as possible. If you fail to reply to the Company, the Company shall accept no liability for the draft Documents. The Company shall not be responsible for any delay due to your failure to comply with the above.
    iv) To notify the Company if you do not receive your draft Documents within two weeks of completing the online instruction form, unless otherwise agreed.
    v) To pay the fee due for the provision of Will Writing Services in full on completion of the online instruction form.
    vi) If you are having the attestation service, you should arrange for the witnesses to be present at the time of the execution of your Will.
    vii) To ensure that your spam filter allows emails from wills.org.uk and mattwalk.com through to your inbox which may contain pdf attachments and links to other websites.

    d) Client Care

    e) The Company is committed to providing you with a high quality service. An essential part of that service is that we will communicate effectively with you so that you are kept informed of progress.
    f) The Company maintains a full complaints procedure to which any complaint should first of all be addressed. If the matter is unable to be resolved to your satisfaction you may refer it, in writing, to the Complaints Department, The Society of Will Writers. Newland House, The Point, Weaver Road, Lincoln, LN6 3QN
    g) The Company complies with the Society’s Code of Practice of which a copy is available upon request.
    Please read the above terms carefully and ensure you understand them before entering into a contract with the company by making payment for the online will writing service.

    By making payment you accept the above terms of business and agree to abide by them and to be bound by them. You acknowledge that we have retained a copy of this agreement.


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    Matt Walkden Will Writer

    About Matt Walkden

    I am a Professional Will Writer and I offer a small number of other products that complement my Will Writing such as Lasting Power of Attorneys (LPA’s), Fixed Price Estate Administration, often called Probate and some Property Products such as changing a family home from Joint owners to Tenants in Common.

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